Minimum Order
Managing an order, however small, has a cost of time and material, the narrow margins with which we work do not allow us to absorb this cost of material and time for small orders, so a minimum order quantity of € 5 is established.
Modification of orders
To modify an order already placed send us an email to orders @Makerex.es, if you only want to add items (without a significant weight variance) to an order already placed you can place a new order, indicating collection in store during the completion process so that you are not charged new shipping costs.
Shipment
Except for force majeure, the Orders received before 13:00 (Envialia, Correos or Correos Express) and 17:00(Nacex) for items in stock with destination Spain and Portugal will leave our facilities that same day, orders processed before 19:00 by other agencies or OTROS Destination countries will leave our facilities the next day.
The shipping cost will vary depending on the geographical area and the selected company, being free shipping for orders with destination Iberian Peninsula (Spain and Portugal) with a cost greater than € 99 provided that the payment is made prior to shipment or receipt thereof (cash on delivery)
For items that are not in stock please contact us and we will indicate the delivery time and final price.
The agencies we work with do not make pickups or deliveries on Saturdays, Sundays or local/national holidays. There is the possibility of Saturday delivery for orders placed on Friday with an additional supplement.
As a general rule, the transport agency used will be the one selected by you in the order form, however, it is possible that for logistical reasons or to accelerate delivery we are forced to contract the service with another national transport agency, always respecting the type of service selected by you in time and mode of delivery.
Shipments made by Correos They will have two delivery attempts, in case both delivery attempts are unsuccessful the shipment must be picked up at the office indicated by Correos (the one assigned to that distribution area), not being possible a new delivery attempt.
Delivery
The term and mode of delivery indicated in the order form is contracted with the transport agency, more than 99% of shipments arrive within the indicated period or less, however we can not guarantee delivery by the transport company within that period , especially in populations far from urban centers or periods of high commercial activity, Therefore, no claim will be accepted for breach of this deadline by the transport agency.
Some transport agencies Express With which we work they admit the collection in Delegation from the opening time, so in case you need your shipment as soon as possible or want a greater guarantee of delivery on the day we recommend us indicate the collection in Delegation.
It is not possible to specify a delivery time preference for home deliveries as agencies do not allow this option. If it is possible however to hire an extraordinary delivery service before a certain time, if you want to hire this service contact us for a quote.
For orders picked up in store, you can pick them up at any time after the order is placed. Once 48 working hours have passed since the order was placed without collecting it, unless requested by the customer to extend the deadline, the order will be canceled so we do not guarantee the existence in stock of the products included in the order.
In case of return of the package to our facilities due to rejection in the delivery of the client, the amount paid will be refunded, except for shipping costs and return costs (same amount as shipping costs).
Sure
Because the transport of the shipment is not under our control, we cannot be held directly responsible for any damage or loss that your package may suffer after shipment. For this reason and for cases in which any extraordinary factor, loss, breakage, etc. occurs, all shipments are insured for the amount indicated in the order form. The shipment is 100% insured, so you do not have to worry.
The customer will have 48 hours to check the integrity of all the components of the order and to verify that everything that is due is included in the products included. After these 72 hours the shipment will be considered accepted and no claims will be accepted for damages or failures with the shipment.
In case of receiving a product damaged by transport it is advisable to contact us within the first 24 hours to be able to claim the incident to the transport company. In the same way it is convenient to record the transport company in case your shipment presents manifest damages to its delivery.
International Shipping
We ship internationally within the European Union, however our website is only prepared to calculate shipping costs directly to Spain (Peninsula, Canary Islands, Balearic Islands, Ceuta and Melilla), Portugal (Peninsula, Azores and Madeira), France, Italy, Germany, Belgium, Netherlands, Luxembourg, Monaco, Austria, Denmark, Finland, Ireland, Sweden, Czech Republic, Slovenia, Estonia, Croatia, Slovakia, Poland, Greece, Hungary, Latvia, Lithuania and Romania if you wish to place an order from another country please contact us.
We are registered as intra-community operators for export within the European Union without VAT to OTROS Intra-Community operators. Remember that in this case it is the tax obligation of the recipient to declare VAT in the country of destination.
In those territories of destination that have customs of entry (e.g. Canary Islands), the costs of customs procedures as well as the corresponding taxes will be paid by the customer upon receipt of the order according to the applicable regulations.
Payment
Our entire website communicates with you through the secure HTTPS protocol to ensure the confidentiality of communications. Additionally, the entire payment process is always done through secure platforms external to us (Paycomet, Redsys, PayPal, Stripe, Prestashop Checkout, etc ...) so at no time will the payment data indicated by you be received by our system.
Currently the accepted forms of payment are:
- Credit card
- PayPal (with surcharge of 0.35€+3%)
- Byzum
-Wire transfer
- Cash (only for store pickup)
- Cash on delivery
Payment in installments
We currently support payment in 3 installments by PayPal. With this method you can split the price of your purchase into three installments.
It is not necessary to activate any option, you just have to be registered and have an account in PayPal.
During the purchase process, when you have to check the payment option, PayPal will be chosen. In the process of verifying the purchase with PayPal you can choose this type of payment.
Before accepting the payment, PayPal will clearly inform you of what the total cost of the purchase is, and how much and when you will pay each month. The first payment will be made at the same time of purchase.
The main advantages of this form of payment, in addition to being able to pay little by little, are that it does not have any interest rate and the payments are scheduled. That is, you do not pay more than a purchase paid for PayPal 1 installment and you do not have to worry about entering PayPal to make the payment.
This payment method is only suitable for products whose amount is between 30 and 2,000 euros and for customers in Spain.